1. Introduction
Snowpeak Refrigeration & General Contractors Limited ("Method Enterprise", "we", "us", "our") is committed to protecting your privacy and safeguarding the personal information you share with us. As the exclusive African distributor for METHOD Enterprise laboratory equipment, we handle data from clients across Kenya and East Africa.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, place orders, request quotations, or otherwise engage with our products and services. By using our website or services, you consent to the practices described in this policy.
We are committed to complying with the Kenya Data Protection Act 2019 and all applicable data protection regulations.
2. Information We Collect
We collect the following types of information to provide and improve our services:
2.1 Personal Identification Information
- Full name and job title
- Email address
- Phone number (including mobile number for WhatsApp communications)
- Company or organization name
- KRA PIN (for corporate orders and tax invoice generation)
2.2 Billing and Delivery Information
- Billing address
- Delivery address (including building name, floor, and access instructions)
- County and postal code
2.3 Order and Transaction Data
- Order history and product preferences
- Quotation requests and procurement details
- Payment references and transaction IDs (we do not store credit or debit card numbers; payments are processed via bank transfer and M-Pesa)
- M-Pesa transaction confirmation codes
- Invoice and delivery note records
2.4 Communication Records
- Email correspondence
- WhatsApp messages and chat history
- Phone call records and notes
- Customer feedback and support tickets
2.5 Website Usage Data
- Cookies and session data
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation patterns
- Referring website or search terms
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Order Processing and Fulfilment
- Processing and confirming your orders for laboratory equipment
- Arranging delivery and installation of products
- Generating invoices, quotations, and delivery notes
- Verifying payment receipt via bank transfer or M-Pesa
3.2 Customer Support and After-Sales Service
- Providing technical support and product guidance
- Managing warranty claims and service requests
- Scheduling installation and maintenance visits
- Supplying genuine spare parts and replacement components
3.3 Communications
- Sending order confirmations, dispatch notifications, and delivery updates
- Responding to enquiries submitted via email, WhatsApp, phone, or our website
- Sending marketing communications about new products, promotions, and industry updates (only with your explicit consent)
3.4 Business Operations and Improvement
- Improving our website functionality and user experience
- Analysing purchasing trends to optimise our product catalogue
- Maintaining accurate business records for accounting and compliance purposes
- Complying with legal and regulatory obligations under Kenyan law
4. Data Protection
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
4.1 Legal Compliance
Method Enterprise is fully compliant with the Kenya Data Protection Act 2019. We process personal data lawfully, fairly, and in a transparent manner.
4.2 Security Measures
- SSL/TLS encryption on our website to protect data in transit
- Secure server infrastructure with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Encrypted storage of sensitive business and customer records
4.3 No Sale of Personal Data
We do not sell, rent, or trade your personal information to any third parties for marketing or commercial purposes. Your data is used solely for the purposes outlined in this policy.
5. Third-Party Sharing
We may share your personal information with the following trusted third parties, strictly for the purposes described below:
- Delivery Partners: We share your name, phone number, and delivery address with our logistics and courier partners to facilitate the shipment and delivery of your orders across Kenya and East Africa.
- KCB Bank: Payment reference information is shared with KCB Bank for processing bank transfer payments, reconciliation, and payment verification.
- METHOD Enterprise (Malaysia): For warranty claims, product registrations, and technical support escalations, we may share relevant order and product information with our principal manufacturer.
All third-party partners are required to protect your information in accordance with applicable data protection laws.
We may also disclose your personal information if required to do so by law, regulation, legal process, or enforceable governmental request.
6. Cookies
Our website uses cookies to enhance your browsing experience and provide core functionality.
6.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core features such as shopping cart functionality, session management, and user preferences.
6.2 Analytics Cookies
We use optional analytics cookies to understand how visitors interact with our website. This data is aggregated and anonymised. You may opt out through your browser settings.
6.3 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.
7. Your Rights
Under the Kenya Data Protection Act 2019, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you. We will respond within 30 days.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary, subject to legal retention requirements.
- Right to Opt Out of Marketing: You can unsubscribe from marketing communications at any time.
- Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.
To exercise any of these rights, please contact us at info@snowpeaklimited.co.ke.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:
- Order and Transaction Data: Retained for a minimum of 7 years in compliance with Kenya Revenue Authority requirements.
- Warranty and Service Records: Retained for the duration of the product warranty period plus 2 years.
- Marketing and Communication Data: Retained until you opt out. Contact details removed from marketing lists within 14 business days.
- Website Usage Data: Analytics data retained in an anonymised form for up to 26 months.
- Account and Profile Data: Retained for as long as you maintain an active business relationship with us, and for 3 years following your last interaction.
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website and services after any changes constitutes your acceptance of the revised policy.
